RETURN POLICY This policy covers only your first order of Colloidal Silver. All returns must be made within 30 days of receipt of your order. There are no refunds after 30 days of receipt of your order. Original shipping charges are not refundable. To receive this refund, you must make your request and return the unused product within 30 days from the date of your purchase. Any unopened/undamaged orders can be returned within 15 days from receipt for a full refund of the price. Shipping charges are not refundable. If you are returning an item because it was damaged in shipping or we shipped an incorrect item, please notify us immediately via telephone so we can resolve any problems to your satisfaction. You will be refunded, or we will reship items that were damaged in shipping. You may be requested to return the damaged item or incorrect item in order to receive your refund. The return policy does not apply to quantity bottle orders. Each case will be handled on an individual basis. The return policy does not apply to refused shipments.